Returns & 60-day guarantee

1. The 60-day empty-jar guarantee

If you are not satisfied with your first VITA PRO-AGE bundle, you may request a refund of the product price within 60 days of the delivery date, even if the products have been used.

2. Who is eligible

The guarantee applies to one bundle per customer, household, shipping address and payment method, on your first order placed directly through this website.

It does not apply to subsequent orders, subscription renewals that have already been billed and dispatched, products bought from third-party sellers or marketplaces, or orders bought for resale.

3. How to request a refund

Visit our Help page or email us within 60 days of delivery with your order number and a few words on why the products weren't right for you, including which products you used and for how long. Your feedback helps us improve.

In most cases you do not need to return the products. Opened cosmetics cannot be resold, so we ask you to dispose of them. We may ask for a photo of the products.

4. What is refunded

Refunds cover the product price you paid, less any discounts. Shipping charges are not refundable. Complimentary gifts such as the velvet travel bag have no cash value and are not refunded.

5. Refund timing

Approved refunds are issued to your original payment method within 5–10 business days. Your bank may need additional time to post the credit.

6. Subscriptions

You can skip, pause or cancel your subscription at any time from your account, at least 24 hours before your next billing date. Renewals that have already been billed and prepared are non-refundable, except where an item arrives damaged or incorrect. If you cancel within the guarantee period of your first order, your first bundle remains covered.

7. Damaged, defective or incorrect items

If an item arrives damaged, defective or incorrect, contact us within 14 days of delivery with photos and your order number. We will send a replacement or refund at no cost to you.

8. Skin reactions

Individual sensitivities vary. Please patch-test every new product before full use. If you experience a reaction, stop using the product and contact us; your first-order guarantee still applies. A personal sensitivity is not a product defect.

9. Abuse and fraud

We reserve the right to decline refunds that do not meet these terms, and to refuse future orders from accounts showing signs of abuse, including repeated refund requests, multiple accounts, reselling, or a chargeback filed while a refund request is open.

10. Before filing a chargeback

Please contact us first — we resolve almost every request within 2 business days. Filing a chargeback without contacting us may delay your refund.

11. Contact

Vita Pro-Age · 1000 N West Street, Suite 1200, Wilmington, DE 19801, United States · hello@vitaproage.com