Shipping policy

1. Where we ship

We ship to all 50 US states and APO/FPO/DPO addresses, as well as to Canada, the United Kingdom, Australia and New Zealand. If your country is not available at checkout, we are not yet able to deliver there.

2. Shipping rates

United States — Eye Awakening Duo (one-time purchase): Standard Tracked Shipping, $5.99.

United States — orders of $75 or more, including the 3-Minute Radiance Trio: complimentary Standard Tracked Shipping.

United States — Complete Rejuvenation Routine: complimentary Priority Shipping.

United States — all Subscribe & Save orders: complimentary shipping on every delivery.

International (Canada, UK, Australia, New Zealand): International Tracked Shipping is charged on every order, including subscriptions. Free-shipping offers apply to US addresses only.

The final shipping charge is always shown at checkout before you pay. Prices are shown in US dollars; your bank or card provider may convert them to your local currency.

2a. International duties and taxes

International orders are shipped Delivered Duty Unpaid (DDU). Your country may charge import duties, VAT/GST or customs handling fees when your parcel arrives. These charges are set by your local authorities, are not included in our prices or shipping fees, and are the recipient's responsibility. Refused parcels returned to us are refunded less original shipping and any return charges.

3. Preparation and dispatch

Please allow 2–3 business days (Monday–Friday, excluding US federal holidays) for batch preparation, quality inspection and dispatch. Orders placed after 12 PM ET or on weekends begin preparation the next business day. During launches, holidays or high demand this window may extend; if it does, we will let you know.

4. Delivery times

US Standard Tracked Shipping: typically 2–4 business days after dispatch.

US Priority Shipping: typically 2–3 business days after dispatch.

International Tracked Shipping: typically 7–14 business days after dispatch, plus any time your parcel spends in customs.

Delivery times are carrier estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, natural disasters, strikes or other events beyond our control.

5. Tracking

As soon as your order is dispatched, you will receive an email with your tracking number. You can also view your order status any time in your account or on our Help page.

6. Delays and the FTC Mail Order Rule

If we cannot dispatch your order within the time stated above, we will notify you and offer you the choice to accept the delay or cancel for a full refund of any unshipped items.

7. Address accuracy

You are responsible for entering a complete and correct shipping address. We are not responsible for orders delivered to an address entered incorrectly at checkout. If an order is returned to us because of an incorrect or undeliverable address, we will reship it once at your cost or refund the product price less original shipping.

8. Delivery, title and risk of loss

Title and risk of loss pass to you when the carrier marks your package as delivered. Carrier tracking showing “Delivered” to the address you provided is proof of delivery.

9. Lost, stolen or damaged packages

If tracking shows delivered but you cannot find your package, please check with neighbors, your building's mailroom and your local post office, and wait 48 hours, as carriers sometimes scan early.

If tracking has not updated for 7 business days, or your package arrives damaged, email us within 14 days of the expected delivery date with your order number (and photos for damage). We will open a claim with the carrier and send a replacement or refund once it is resolved. Packages confirmed delivered are not eligible for replacement except at our discretion.

10. Sales tax

For US orders, applicable sales tax is calculated at checkout based on your shipping address. For international orders, see section 2a.

11. Contact

Vita Pro-Age · 1000 N West Street, Suite 1200, Wilmington, DE 19801, United States · hello@vitaproage.com